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Frequently Asked Questions

Warranty

I have a problem with my caravan, who can help me?

We would always recommend that you contact your supplying Retailer in order that an inspection can be carried out and the necessary course of action agreed. If this is not convenient you may alternatively contact your local Coachman retailer or Coachman Approved Service Centre, and ask them to undertake the inspection and recommend a course of action.

Who can carry out warranty work on my caravan?

Your supplying Retailer is obliged to undertake your warranty work providing they are currently approved. However, any Approved Retailer or Service Centre can undertake the work, but this is at their discretion.

Is the warranty transferable to subsequent owners?

Please refer to your Owners Handbook

Can I extend the warranty of my caravan?

Coachman Caravan Company’s warranty cannot be extended, but some retailers offer comprehensive packages and these are sold as an insurance backed policy. Please consult your retailer.

Does my caravan have a warranty?

Please refer to your Owners Handbook

Servicing

I am having trouble booking my caravan for its service, in line with the warranty requirements.

Please refer to the servicing section in your Owners Handbook.

Can I take my Coachman caravan for an annual service to another retailer or service centre?

Customers can take their Coachman caravan to any approved Retailer or Service Centre, providing that the Retailer or Service Centre agrees to do this work

Does my caravan need to be serviced every year?

In order to protect your investment and to comply with the warranty conditions, you must have your caravan serviced annually by a National Caravan Council Approved Workshop or Retailer. We strongly recommend that you continue to have your caravan professionally serviced, even after the warranty has expired.

Modifications

I want to fit an accessory

Coachman Caravans are aware of the well-known accessories available for fitment onto our products, and we try to cater for as many products as possible. However, due to the number of units available we do not test and approve products, and therefore, are not able to comment on whether the device is suitable for use on our products. We suggest that your question be directed to either the installer or manufacturer of the after-market accessory.

Parts

How long do parts take to arrive?

Coachman Caravans quote a maximum of 6 weeks for a spare part to be sent to your dealer, and we are constantly trying to improve this lead time.

The actual lead time depends on a number of factors: The manufacturer of the part, the location of the part and whether we hold any stock of the part. A current season part, in stock will be delivered to your dealer in a matter of weeks, whereas a specially ordered 1-off part may take slightly longer.

Please be aware that dealers may not order the part against your specific chassis number, so if you are contacting us with a request for a lead time, please obtain the order number from your dealer, and quote this number when contacting us.

Note - We are not able to send parts to anyone other than the Coachman Dealer or authorised repairer.

Tyres and Towing

How do I check if my caravan stability issues are related to my tow car?

The most common issue related instability of a caravan while being towed is an incorrect nose weight for the outfit or the incorrect position of the vehicle towball.

On the assumption the vehicle nose weight is correct for the outfit, the vehicle towball height should be checked. The correct height of your vehicle towball is 350mm – 420mm vertical height from the ground, with the vehicle loaded, but without the caravan attached.

What is the correct tyre pressure for my vehicle?

The tyre pressures, for your vehicle, can be found in the Technical Book, supplied with your vehicle, you will find your quoted tyre pressure at the MTPLM.

Coachman Caravan Company Limited
Amsterdam Road, Sutton Fields Industrial Estate, Hull HU7 0XF

Reg. No. 2014660 England & Wales VAT No. GB 450 6364 59