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Privacy Policy

1.    About this Privacy Policy

a.    We are Coachman Caravan Company Limited, a registered company established in England and Wales (Company Number 2014660), whose registered office is at Amsterdam Road, Sutton Fields Industrial Estate, Hull, HU7 0XF.  We have notified the Office of the Information Commissioner of our data processing activities and our registered number is Z5631610. You can contact us in connection with this Privacy Policy by sending a letter to our registered office address.

b.    This Privacy Policy describes our policy and procedures concerning the collection, processing and use of personal information you provide to us via this website and by using this website, you agree to this collection, processing and use. By using this website, you also agree to our Terms and Conditions of website use, of which this Privacy Policy forms part.

c.    Our website may, from time to time, contain links to the websites of other organisations that are outside of our control. Such websites are not covered by this Privacy Policy. If you access other websites through our website then the operators of those sites may collect information from you which may be used by them in accordance with their own privacy policies, which may differ from ours.

d.    You have the right to receive information about the personal data (as defined in the Data Protection Act 1998) that we maintain about you upon written or e-mail request and payment of a fee. You may make a request to us to change or modify your information at any time. (For example, you may change your email address or decide that you do not wish to receive certain marketing communications). If you are concerned that any of the information we hold on you is incorrect please contact us.

e.    We reserve the right to alter this Privacy Policy at any time by posting the updated version on our website. Any revised privacy policy will only apply after the date of the changes concerned.

2.    What personal information do we collect?

a.    We respect your privacy and will only use your personal information:

i.    to assist with the processing of any request you make to us;

ii.    to administer our website and gather broad demographic information about its users;

iii.    to advise you of changes to our website;

iv.    for marketing purposes (such as providing you with brochures, details of promotions, events, new products and services and so on offered by us which may be of interest to you). If you do not wish  to be contacted and removed from our database, please request this by sending an email to info@coachman.co.uk

b.    Our system may also automatically record anonymised information concerning the number of visits made to the pages of this website.

3.    How will we use your personal information and how will we contact you?

a.    We respect your privacy and will only use your personal information:

i.    to assist with the processing of any request you make to us;

ii.    to administer our website and gather broad demographic information about its users;

iii.    to advise you of changes to our website;

iv.    for marketing purposes (such as providing you with brochures, details of promotions, events, new products and services and so on offered by us which may be of interest to you)

v.    to review, develop and improve our website and the services and products we offer;

vi.    to customise our website for you based on your demographics; and

vii.    for other purposes to which you have consented.

b.    We may contact you by email, telephone, fax, letter or otherwise:

i.    to keep you informed of the status of any request you have made to us via our website or by email;

ii.    to obtain any additional information necessary to fulfil any such request; to verify your identity for security reasons; and

iii.    for other purposes to the extent permitted by law and / or to which you have consented.

4.    To whom will we disclose your personal information?

a.    We may disclose your personal information to:

i.    our employees, business associates and agents (including without limitation dealers and distributors that sell our products) and which may use your personal information to process on our behalf any on-line requests received by us from you;

ii.    our regulators, lawyers, auditors and other professional advisors; and/or

iii.    other third parties (if we reasonably believe it is appropriate to do so in order to comply with any applicable law, court order or legal requirement).

b.    We may provide non-personally identifiable site visitor information generated as a result of your access to or use of our website to third parties at our discretion.

5.    Security for your personal information

a.    We have in place security procedures to prevent the loss, misuse, alteration or theft of your personal information and in order to comply with the Data Protection Act 1998. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line and accordingly you accept the inherent security risks of providing information and dealing on-line over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

This Privacy Policy explains our data processing practices and the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us using the contact details on this website.

Use of information

We will use your information to provide and personalise our service. Where we collect personal data, we store this securely in both hard copy and electronic copy. This data may be used to compile reports and statistics that comply with contractual requirements and for general administration purposes (eg correspondence by letter). We ensure that the provisions and obligations imposed by the Data Protection Act 1998 and the Data Protection Principles together with any subsequent re-enactment or amendment thereof in storing and processing personal data, are complied with at all times. We may use your information to send you news about our products or services which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf.

Other Websites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies


What is a cookie?

Cookies are delicious biscuits that can be eaten with a cup of tea or a latte, however, cookies can also be little files of data that are stored on your computer or handheld device, unfortunately it’s the latter we are dealing with here! Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

What is in a cookie?

Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of the website. You can block cookies by going into your browsers control panel/preferences.

Coachman Caravan Company Limited
Amsterdam Road, Sutton Fields Industrial Estate, Hull HU7 0XF

Reg. No. 2014660 England & Wales VAT No. GB 450 6364 59