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Warranty

For the 2012 model year all Coachman caravans carry a five year manufacturer’s warranty and a six year water ingress and body delamination guarantee.

This Coachman warranty does require that a full annual service be carried out by an authorised service centre. This service must be carried out within ninety days either side of the anniversary of the purchase date for interim years but before the anniversary date of the 5th and 6th year, in accordance with the National Caravan Council’s recommendations as detailed in the Warranty and Service Handbook.

Water Ingress

We at Coachman recognise that while over recent years we, together with our sealant suppliers, have made tremendous developments in sealants and sealing techniques and are extremely confident in our product resisting water ingress, it is water ingress above all other problems, which remains the main worry and concern of potential and existing retail customers.

Therefore, on every new Coachman caravan sold, we make a comprehensive 6 year Worry Free Water Ingress Offer:

Water Ingress between 1 and 5 years - All labour and parts covered by the Coachman Extended Warranty Scheme provided there is a full service history. (Proof of service and a full damp report must be supplied with any claim).

Water Ingress between 5 and 6 years – Coachman will pay the total labour cost and supply parts free of charge provided there is a full service history and the fifth service was carried out before the anniversary date on the final year of the five-year warranty. (Proof of service and a full damp report must be supplied with any claim).

Additionally

When a customer part exchanges a Coachman caravan at a Coachman dealership and water ingress is detected at the time of the part exchange, Coachman confirms they will pay the dealer the total of the agreed cost of any repair undertaken to rectify the water ingress provided:

a)   It is being exchanged for a new Coachman caravan.
b)    There is full documentary evidence that the caravan has been serviced annually.
c)   The caravan is less than 6 years old.